We've improved how we collect information for locates by adding a few new optional features!

alert For emergency requests call:

1-866-DIGSHAW

(1-866-344-7429)

Submit a ticket, and then immediately call the emergency requests line, if any of the following occurred

All Ontario locate requests are required to go through OntarioOneCall.ca , or by calling (1-800-400-2255) as per Ontario Ministry of Consumer Services as at June 19, 2013.

Digging around your residence

Step 1

Before digging, plan your job and be sure you have considered who you need to inform.

Tickets in 100 Mile House, Williams Lake, Quesnel, Grindrod, Fort St. John, Dawson Creek and The
Kootenays in BC and Thompson and Flin Flon in Manitoba may take up to 25 business days to
complete, as these areas are serviced once per month. Tickets not in these regions may take up to
10 business days.

Work safely

Determine what facilities may be affected by your activity, underground and overhead. This could be Shaw cable facilities, gas, power or other facilities owned by utilities. Hitting or damaging these facilities could result not only in outages of these services but also injury to you, your family and your neighbours.

Markings

For your protection, if your digging job is going to be within 1 meter of where a locator marked the buried facility (they often use paint or flags, etc), you must first carefully dig and expose the utility's facility using hand tools (shovels) to determine exactly where the buried utility's facility is.

Utilities

Contact all utilities or companies to have their buried facilities marked and located. Utilities installed in road allowances or utility right of ways are owned and maintained by those utilities and it is their responsibility to contact for locates.

Details

In the Description and Comments section on this page, let us know if there is access to your yard when no one is home so we can still mark the locate in your absence. Use this field to tell us what type of work you are doing and where in your yard (location) the work is being done and how deep the dig is going to be.

Report damage

Report any damage either caused or found to all facility owners.

Step 2

Fill out the form below to send us your request to locate and details about the dig:

We need your Contact Information

Please ensure that these contacts are familiar with the details of the excavation work and can be
contacted for clarification on the work being done if necessary.

Please stake out markings if they are in jeopardy of fading before work has been completed.

Contact name

Email address

Contact phone number

Alt. contact name (Optional)

Alt. phone number (Optional)

One call ticket number (Optional)

We need the Location of Excavation

Date of excavation

Design and Planning

Province

Area

Address type

Excavation Address

Area of excavation

Using the "Draw a shape" tool

in the top right of the below map, outline the area of excavation.

Work areas must be limited to 200 metres across.

Delete Selected Shape

Attach Site Plan (Optional)

Max Size: 10MB (PDF, Microsoft Office, Explorer, MicroStation, or AutoCAD)

Primary contractor (Optional)

Description and Comments